Recall and Reminder Policy

At our practice, we are committed to supporting your health and well-being through proactive recalls and reminders. These notifications are designed to assist in the early detection and management of health conditions, as well as to ensure you receive appropriate and...

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Results Policy

To obtain your medical results, you are welcome to contact our practice for an enquiry. However, please note that in order to discuss your results in detail, you will need to schedule an appointment with your doctor. Our administrative staff are unable to provide or...

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Transfer of Medical Records Policy

Medical Records Transfer to New GP Practice If you would like us to transfer your medical records to your new GP practice, please follow the steps outlined below: Complete the Request Form: You must complete and sign a Release of Information form at your new GP...

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Billing Policy

All appointments are bulk billed for patients with a valid Medicare card and time-based. There will be out of pocket cost for procedures. No Out-of-Pocket Costs: Motor Vehicle Accident (MVA) cases and Workers Compensation cases where liability has been accepted....

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COVID-19

If you have flu-like symptoms such as fever, sore throat, cough or difficulty breathing, have recently travelled to identified hotspots or overseas, or have been in contact with someone that has COVID-19 or experiences flu-like symptoms, please avoid walk-in...

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After-Hours arrangement

After- Hours Arrangement: We are committed to providing after-hours care to our registered patients, offering support during the sociable after-hours period, from 7:00 PM to 11:00 PM on weeknights. Our after-hours services may include: Telephone-based adviceHome...

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Non-Attendance Policy

We kindly request that you notify us of any cancellations at least 2 hours in advance for GP appointments and 24 hours in advance for Allied Health appointments (Physio, Podiatrist, Psychologist, Exercise Physiologists, Chiropractor, Dietician)....

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